January 17th, 2006

New Media Should Distrust Nielsen

by Scott Karp

  •  Comments

Despite all the buzz about the intersection of Buzzmetrics, Intelliseek, and VNU/Nielsen, I haven’t found anybody looking at it through the lens of Old Media, who knows what it’s like to have their market under the thumb of the dominant research provider, i.e. Nielsen.

The blogosphere is understandably excited that they’re finally going to get “measured” and play in the big league — “Yes, we are ready for prime time,” Jeff Jarvis asserts, and I share his excitement. The blogosphere is finally big enough to drive big league M&A. Steve Rubel focuses on the M&A angle, bragging that the fast pace of consumer generated media has forced Nielsen to buy it rather than build it. He’s right, and it’s a huge leap forward.

But be careful what you wish for. Jeff Jarvis’ choice of metaphor is actually quite ominous — ask broadcast media about the “privilege” of being measured by Nielsen, and why there has been an endless parade of headlines like “With Billions at Stake, TV Networks Question Ratings Measurements.”

The merger of Intelliseek and Buzzmetrics sounded like great news for blogs — and it still might be, because these are both innovative companies that probably still have New Media’s best interests at heart. It’s only when I found out that VNU had its paws on it and had branded it Nielsen that I got this ill feeling. And the ramifications for the blogosphere are (potentially) huge — as Old Media knows all too well, whoever controls the data controls the marketplace, i.e. the BIG ad dollars.

The business of media is about audience, at least as to advertising — advertisers pay to reach an audience. Thus whoever measures the audience controls everything. Nielsen has had a stranglehold on the broadcast market for decades, and I bet they’re licking their chops over the the blogosphere and New Media.

Many will be quick to point out that this is New Media, and we’re creating new business models, and we’re going to re-write all the rules. I can only hope that’s true.

The real incentive is for New Media to hurry up and figure out these new business models and get all the big advertisers (and other big spenders) on board, before Nielsen casts its long shadow over the playground.

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  • Scott - I agree that we should have a healthy skepticism of this multi-company mashup, and posted about it in my own blog yesterday. The real opportunity with blog research and mining is to give marketers an unvarnished view into what people are actually doing and saying, and even more importantly a way to engage in the conversation. Combining BuzzMetrics and Intelliseek under the Nielsen umbrella subjects them to all the mass-media profit pressures of the parent company. I question the ability to stay true to their own missions in their new corporate family.
  • Elliott
    Great post Scott. Leslie I appreciate your addendum. The "playground" metaphor is spot on. The playful aura that has enveloped the blogosphere is contracting and with it the blogosphere itself. History shows us it was only a matter of time. Early film communities used to be "playgrounds" as well. I'll stay tuned.
  • Scott,

    I started to write a comment but then I turned it into a post.

    Let me know what you think.

    -Matt
  • Matt, you're right that mining consumer insights is different from measuring audience, and I'm all for consumer insights. But if the blogosphere and New media want their share of the BIG advertising dollars, then there will have to be some type of audience measurement, because BIG advertisers want ways to justify their spending (whether rational or not). And it's naive to think that VNU/Nielsen has no interest in being in the audience measurement business for New Media. I don't think by any means that Nielsen will impose some old model of audience measurement on Intelliseek/Buzzmetrics -- there may will be real innovation in how audience is measured in New Media. And I think this is a very smart move by Nielsen. My point (which I think you missed) is about control -- Nielsen/VNU has a strong profit motive to find ways to monopolize the data (it's worked well for them up to now). In Old Media, when one company monopolizes the data, the marketplace suffers. New Media may be "difference" -- but we need to work hard to make sure it is, and not just sit back and assume.
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