March 16th, 2006

Accounting for Click Fraud in PPC Advertising ROI

by Scott Karp

What’s an AdWords advertiser to do? Your pay-per-click (PPC) advertising is profitable, but then you find out that 35% of the clicks you paid for were fraudulent. Does your PPC advertising campaign still make good business sense?

That’s the conundrum that Radiator.com confronted, according to the Washington Post:

After analyzing where and when each click came from, auditing firm ClickFacts Inc. estimated that 35 percent of the referrals that Radiator paid Google for stemmed from bogus traffic. Likewise, 17 percent of the leads that came from Yahoo search results were illegitimate.

“They are reporting some very high fraud rates to us,” said John Thys, director of Internet marketing for 1-800-Radiator, the Benicia, Calif., distributor that owns Radiator.com. Thys said his firm will present the report to Google and Yahoo next week and request a refund for the invalid clicks.

And that’s just an estimate!

I got reamed the other day by the search advertising community for suggesting that click fraud might make advertisers lose faith in search advertising. My big mistake was not differentiating “search” ads from “affiliate” ads, i.e. the Google AdWord ads that appear on Google’s search result pages vs. the ads that appear on websites that participate in the AdSense program.

All evidence points to the latter as the real problem (from the Post article):

Analysts say affiliate spam is more common and really took off after Google launched its AdSense network, which distributes paid links to thousands of non-search sites. They get a share of Google’s ad revenue based on clicks, giving unscrupulous publishers an incentive to inflate their clicks.

Yahoo started a similar ad network last summer but limits participation to invited sites to maintain quality and reduce the risk of ad spam, Paez said.

Over the past 18 months, cottage industries have popped up on both sides of this click-and-mouse game.

For $29 or so, anyone can buy fake traffic generator software such as Smart HitBot, Fake Hits Genie and Fakezilla, programs that can send bogus traffic to any Web page or ad.

So the critique should really be aimed at PPC ad networks.

This is from a comment by Danny Sullivan on my previous post:

It’s ROI driven. People are spending what they can afford to spend because they see the direct return on it.

Yeah, well, that assumes a significant portion of your cost wasn’t driven by fraud.

The real question is whether advertisers who are profiting from PPC advertising by their own calculations will continue to dump money into PPC ads knowing that 1/3 or more of that money might be going to thieves. (The ignorance of unaccountable traditional advertising almost starts to look blissful.)

The most obvious risk is that Google AdWords advertisers (to use Google as the touchstone example) will start pulling dollars from the Google Network and just run their keyword campaigns through Google search.

But the big risk is that advertisers start to focus more on the click fraud math than the ROI math (not that you can really separate the two).

This gives a whole new spin to the old Wanamaker adage, “Half the money I spend on advertising is wasted; the trouble is, I don’t know which half.”

What if you suddenly found out PRECISELY how much of your advertising is wasted, AND you found out that it’s wasted due not to inefficiency but FRAUD?

As I said before, when you live by the ROI sword, you can die by the ROI sword.

Comments (5 Responses so far)

  1. I recently basically stopped advertising on the affiliates of AdWords, which cut my spend to less then $4k per day (down about 30% when the affiliate ads were dropped). First of all the ROI isn’t always there, secondly, a lot of the sites are just crap and I didn’t want my company’s name attached to it, and thirdly I was worried about fraud.

    I can’t tell if you’re missing the ROI point though– if I’m making a 60% return on my keywords, even if 15% of my cost is bogus, that 60% still stands. If I could be making even higher returns, great! I hope they fix it. But 60% ROI on ads is still a good number, even with 15% fraud, and I don’t exactly have an alternative– Google IS search, pretty much.

  2. Click fraud has become a huge problem for companies playing in the PPC and SEM space. Google just happens to be the most visible, especially since they are forking over $90 million USD for the current click fraud problems to go away. The problem is they won’t go away. Click fraud is a problem for Yahoo too, and everyone else in the PPC/PPM space.

    Now there is technology available to stem the click fraud tide but, as a colleague of mine expressed recently, if Google turns on the ValidClick switch, their revenues drop by 36% and everyone says “hey, what happened here”. Then Google has to answer why they didn’t prevent the fraud sooner, not to mention the obvious loss of revenue.

    We need to look to the next generation of PPC networks to make this problem go away. The newer networks are getting wise and filtering out click fraud from the ground up using tools like ValidClick. But Google has a slipery slope to navigate.

  3. Google Now Publishing Sports Scores Via SMS Does Blog Marketing Work for B2B? Is it Clooney or is it Memorex? Dell, you’re in trouble now links for 2006-03-17 So how would you solve Iraq? Pandemic.net Quelle Dell?Accounting for Click Fraud in PPC Advertising ROI Stanford Journalism Fellowship: Citizen Journalists Welcome to Apply Stanford Journalism Fellowship: Citizen Journalists Welcome to Apply MySpace Is a Ticking Time Bomb Stanford Journalism Fellowship: Citizen Journalists Welcome

  4. […] I predicted months ago that click fraud would cause advertisers to lose faith in pay-per-click advertising, and so it is coming to pass, according to a new study by Outsell that estimates click fraud at $800 million (not so far from the middle of my back-of-the-envelope estimates): The perception of pervasive fraud has prompted many advertisers to change their spending. Many are asking why they should fork over money - significant amounts, in some cases — for phantom shoppers. […]

  5. […] with del.icio.us   |   Email this entry   |   TrackBack URI   |   Digg it   |   Track with co.mments   |   Click here for copyright permissions! Copyright 2006 Mathew Ingram […]

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