July 6th, 2007

My iPhone Test Drive

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Ok, so shame on me for writing so much about the iPhone without actually having used it, but I fixed that today by spending a couple of hours in an Apple store playing with the iPhone. Granted this is much more limited than the experience of long-term use, but it was enough for me to get a pretty good feel for it. (I tried to compensate for the limited trial by asking the friendly Apple Store guy if roadblocks I hit were just my ignorance of a feature, which in some cases they were, but in other notable cases they weren’t.)

iphone-email-keyboard.jpg

For those of you still wondering whether Publishing 2.0 has suddenly become a gadget blog, I can assure you there is method to this iPhone madness — there is not a publisher or media company who shouldn’t be tracking the iPhone closely. The iPhone is a window into the future of media. If you’re in media, and you haven’t at least played with an iPhone, it’s as mandatory as spending time with this interweb, series of pipes thing.

Ok, here are a few of my observations:

  1. The iPhone interface is truly like nothing you’ve ever seen.
    • Like using a Mac back in 1984 (which I did — my father bought the first one).
    • 100% touchscreen is the only true multimedia UI, i.e. the only UI that works well (although not always optimally) for text, images, video, web pages, etc.
    • Resizing the screen with the two finger pinch and scrolling with a finger “flick,” as if you were working with a physical object, fundamentally changes the way you interact with a computer screen.
    • Browsing album covers is a deeply nostalgic experience.
    • Visual voicemail just rocks (to skip this message, press…).
  2. The 100% touchscreen interface still needs work.
    • Placing your finger over the content you’re using in order to scroll it can be annoying because, for example, you can’t see what you’re doing, and on web pages, you can accidentally click a link.
    • It would be nice if you could easily activate a small dedicated scroll bar on the side to use if sticking your finger in the middle of what you’re doing doesn’t happen to be optimal.
    • Scrolling zoomed in web pages, especially those that have been sized to make the text fill the screen, often makes the page slip back and forth laterally — there should be a way (maybe there is) to lock the web page laterally and just scroll vertically.
  3. The keyboard still needs work.
    • I trust Walt Mossberg, who had a breakthrough with the keyboard after five days of frustration — I trust that once you get in a groove, it works well — but when you first try it, it’s a train wreck. Everything I tried to type came out has gibberish.
    • You also have to point your thumbs directly down rather than rest them comfortably against a mechanical keyboard.
    • Rotating the iPhone when using the keyboard for email or notes doesn’t switch to landscape and the bigger keyboard — you’ve got to be kidding!
  4. The iPhone isn’t optimized for text-centric use.
    • This may be heresy, but if you just want to read text articles, it isn’t necessarily an advantage to load the “real” version of a web page rather than the mobile version.
    • If I just want to read the NYT headlines and the text of the articles, why do I need to deal with the layout? Why reproduce the experience of a 15 inch screen — or, heaven help us, a print newspaper — on a 3.5 inch screen (which, sorry, is still pretty darn small)? Why not optimize for the device dimensions? (Maybe Steve Jobs spent too much time hanging out with the NYT front page print editor, given the cameos in all the commercials.)
    • When you load a web page with a dense, wide-screen layout, the text is SMALL, and it can be hard to get your bearings.
    • You constantly have to double tap to get the main text to fit to the screen without running annoyingly off the edge.
    • Removing the physical keyboard to provide full-screen viewing was a brilliant move, but it’s also a declaration that text input is less important than image viewing — that doesn’t mean text input doesn’t work once you get the hang of it, but in a mobile device with finite space, everything is a trade-off.
    • Given that 95% of my mobile device use is phone, email, and text viewing on the web, I’m not sorry I went with the Blackberry on Verizon — it’s optimized for text — and you can flick your thumb across the new Blackberry trackball same as your can on the iPhone screen; if I used my mobile device mostly for images, multimedia, and rich web-browsing, I’d be aching for an iPhone.

Oh, yeah, AT&T (at least in Tysons Corner, VA) is SLLLLOOOOWWW….zzzz….oh is that the web page I was loading? Still, once the page is loaded, it’s darn cool. (Ride ‘em hobby horse!)

That all said, there is more innovation in this one device than most companies can muster in a lifetime — I’m sure I won’t be able to resist buying a future generation that works out the kinks and is finally on an optimized network.

  • FormerLoyalAppleCustomer

    I have always been a loyal Apple customer, but will never purchase another Apple product again....it's a decision based on principle. I just got back from the last apple store in my state to have iphones. The website indicated that the store had phones left last night, so I went at open and they only allowed about five people to purchase phones, because they only had a few left. In sum, I had to make three tripes to Apple stores over the past five days and, because I didn't have time to wait four hours at a time, was never able to get an iphone.

    I believe this is all because Apple has decided to ONLY sell the phone at Apple stores and not stock enough of them in order to increase hype and publicity around the product. They are using their customers as pawns in a chess game, in which they win a few extra billion dollars.

    I've decided, based on principle, to refrain from buying an iphone or any other Apple products in the future. They should think about their customers first and worry about marketing tactics second.

  • Thanks Scott for your review and for all of the other feedback people are providing.

    I've been off the PDA/Super Phone experience for years now. I jumped off because I felt I was spending more time with the technology than focusing on the people it was helping me connect with.

    The iPhone, from all that I am reading, may be my jumping back on point -- as soon as the network issue gets resolved.

    The reason I'm jumping back on? The same reason I'm ditching my PC as soon as it wears out -- with Apple, it's not technology for technology sake but products that help people.

    The iPhone seems to live up to that design mantra by all early accounts.

  • Derek,

    Thanks for the specifics, great stuff -- I do so much more enjoy debating specifics than sweeping generalizations.

    "taking up half a device for keys that aren’t used half the time was bad design.'

    I don't know if I use my Blackberry keys half the time, but I use them A LOT -- much more than surfing the web. For me, the real estate is worth it.

    What iPhone did was break out of the erroneous assumption that the real estate is worth it for everybody.

    "highest resolution screen on the market"

    If I'm not mistaken, the iPhone and my Blackberry 8830 both have a horizontal resolution of 320 pixels. Yes, nothing comes close to the iPhone screen -- full stop. But my Blackberry is bright and crisp and blows away older Blackberries in terms of resolution and readability.

  • Since you asked, here are some specific tweaks:

    "Placing your finger over the content you’re using in order to scroll it can be annoying" - Agreed. In some menus (iTunes, Contacts), there is a dedicated a-z scroll bar on the right. But not on web pages.

    "Rotating the iPhone when using the keyboard for email or notes doesn’t switch to landscape and the bigger keyboard." - Correct. But It does in Safari, so it's obviously possible. I expect a software fix for this soon.

    "The iPhone isn’t optimized for text-centric use." - Sorry, but that's just crazy talk. It's the biggest, highest resolution screen on the market. Reading is a joy on it, especially compared to the crap screens and jaggy fonts on a Sidekick or Blackberry.

    "Removing the physical keyboard to provide full-screen viewing was a ... declaration that text input is less important than image viewing." I disagree. It was a declaration that taking up half a device for keys that aren't used half the time was bad design.

    "SLLLLOOOOWWW" - I don't doubt your experience with Edge on other phones in your area, but this is another case where in-store experience just doesn't count. I'm getting 177 Kbps on my iPhone sitting in my living room (wifi off). As with all things network, YMMV.

    Like I said before, the iPhone is not perfect. I just posted my Top 10 iPhone Wishes. But there's never been a more exciting time to be an early adopter.

  • stickybit,

    Even the vaunted Verizon is far from perfect, but I've gone all over Northern Virginia with it and have yet to experience even a bad signal, much less an interruption in service.

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