July 20th, 2008

What The Newspaper Industry Could Learn About Do Or Die Innovation From General Motors

by Scott Karp

As newspaper companies lose billions in market capitalization and innovation-minded journalists battle newsroom “curmudgeons” shell-shocked by the rapid pace of change amid increasingly dire economic realities, a lesson in burn-the-rule-book transformation might come from an unexpected source: General Motors. That’s right, the once-dominate car maker, which missed every trend that has lead to Toyota’s dominance, from quality to environmentalism, is betting the farm on a radical approach to a radical new car — and risks going down in flames if it fails.

Most media types probably thought Nick Carr’s article in the July/August Issue of The Atlantic, “Is Google Making Us Stupid?,” was the most interesting and relevant to media. But Jonathan Rausch’s piece on GM’s last ditch effort to transform itself by producing the world’s first mainstream electric car ( after it failed to do so in the 90s), is a tale of do or die innovation that everyone in the newspaper industry — and media generally — must read.

Here are some of the key passages:

When one of the world’s mightiest corporations throws everything it’s got at a project, and when it shreds its rule book in the process, the results are likely to be impressive. Still, even for General Motors, the Volt is a reach. If it meets specifications, it will charge up overnight from any standard electrical socket. It will go 40 miles on a charge. Then a small gasoline engine will ignite. The engine’s sole job will be to drive a generator, whose sole job will be to maintain the battery’s charge—not to drive the wheels, which will never see anything but electricity. In generator mode, the car will drive hundreds of miles on a tank of gas, at about 50 miles per gallon. But about three-fourths of Americans commute less than 40 miles a day, so on most days most Volt drivers would use no gas at all.

That March, the group laid its conclusions before Rick Wagoner and the rest of the top leadership. Preuss and Larry Burns, who runs the company’s research operations and is regarded in the industry as something of a visionary, did not pull punches. GM had to show a real change of mind on the environment and sustainability or remain Toyota’s doormat. It had to lead on plug-ins or get left behind in yet another new market. It had to restore credibility damaged by the mishandling of the EV1, the abdication on hybrids, and the repeated failure to deliver on promises. It needed not just one more in a long series of research programs and concept cars but a real-world product, one ambitious enough to impress even the cynics.

The group proposed a plug-in that would drive at least 10 miles on a charge. It would be a cool, stylish, high-tech car, marketed to trendsetters. They called it the iCar.

The company then made a series of decisions that look, in hindsight, startlingly audacious. Instead of becoming a safer bet as it ran the internal slalom, the iCar became more ambitious. Its target range on a single charge increased from “at least” 10 miles to 40—the outer limit of what seemed possible. Not a few outsiders think this decision was misguided; a 20-mile battery, say, would still allow many commuters to drive gas-free most days, and it would be easier and cheaper to build. But Lauckner, always pushing, insisted on a car that the public would perceive not just as saving gasoline (that was Prius territory) but as replacing gasoline. The Volt, as the iCar was eventually renamed, had to be perceived as severing the umbilical cord between the car and the gas pump, and nothing less than the longest feasible gas-free range, he believed, would accomplish that.

Perhaps most audacious of all was a decision to allow unusual public access to the Volt program. The industry’s standard procedure is to develop new products, especially risky ones, out of sight, unveiling them only when proven. GM decided to do exactly the opposite. The PR department flung open the doors. GM executives discuss the program’s progress as publicly as if it were a bill in Congress. They show off photos of batteries under development. They promise to let reporters ride in test cars. They lead them through the labs and design centers and even into the wind tunnel. They run ads, for instance in this magazine, touting the Volt in the present tense, as if it already existed. By earlier this year, expectations were so high that President Bush was commending the car, and it had developed a national grassroots following. This article is itself a product of the fishbowl strategy.

All the talk about “saving newspapers” is focused on finding new business models to keep doing what they’ve always done — which is like GM looking for a new business model to sell the kinds of cars they made in the 50s and 60s. What the newspaper industry, if it is to survive as such, must find is a radical new value proposition for news — something so audacious, so self-evidently valuable that, if they can find a way to deliver it, would lead to the rebirth of newspaper journalism.

Is this a panacea? Of course, not. Nor is it for GM:

On the other hand, if it fails, it will fail in full view. GM will have given its critics the most spectacular example yet of a broken promise, and Toyota will look prudent instead of timid.

Despite its head start, GM will have to fight to be first. In January, after a year of watching GM bask in the Volt’s publicity, Toyota reacted. At the 2008 Detroit auto show, Katsuaki Watanabe, the president, announced that Toyota would produce a lithium-ion plug-in car of its own, and would have it on the street in test fleets “not at the end of 2010, but earlier than that.” Toyota was talking about a few hundred experimental cars in a controlled setting, not tens of thousands of cars in dealer showrooms, a much less ambitious goal than GM’s. But Toyota is famous for under-promising and over-delivering.

In February, Tesla, the Silicon Valley company, announced plans for an electric sedan with a gasoline-powered generator, like the Volt—but set to arrive a year earlier, in late 2009. In March, BMW said it might produce an electric car for the U.S. market, and in May, Nissan said it would have one in test fleets in 2010. The drumbeat seems likely to continue. Simply by announcing the Volt, GM has attracted a bevy of competitors, bringing the electric car’s mass-market advent from over the horizon to around the corner.

A bold new vision won’t immediately turn the economic tide, but it could turn the tide of defeatism.

GM is using the publicity to excite the public, of course. It is also using the publicity to push itself. “We thought it would be a motivating thing to do,” Wagoner says. “Certainly it gets everybody aligned”—not always easy in a giant corporation. And GM wants credit for trying, which it never received for the EV1. “If it fails,” Harris says of the Volt, “we want people to know exactly why it failed. It wasn’t lack of commitment or passion on our part; we hit a hard point we couldn’t get around.”

GM’s leaders, needless to say, do not particularly welcome the competition from a business point of view. But they relish it from a psychological one. When I asked Larry Burns, the R&D vice president, how he felt about Toyota’s plans, he said, “Paranoid, because they’re good.” But the real answer was the grin that spread across his face as he recalled Watanabe’s announcement and said, savoring each syllable, “He was a follower.”

The newspaper business is being crippled by competition, which, like Toyota in the case of GM, is doing a better job of delivering what the market wants and needs. GM realized that to survive they couldn’t just catch up to the competition — they had to surpass it — and they had to do so by delivering the holy grail for consumers.

How can newspaper companies surpass the competition? How can they be better than Google? Those are the kind of questions that newspapers should be asking — and then pursuing bold answers.

Newspapers need to stop trying to save the old business or searching amorphously for new business models and instead figure out what needs are going unmet in the market for news — and then be first in the market to deliver breakthrough solutions.

And they need to do it FAST:

Moreover, improvements were being incorporated as fast as they could be conceived; the battery would be on its second generation in January, its third in June. “It’s incredible,” Turner said. “The design they’ve come up with for thermal changed 10 times before they delivered the first battery.” And all of this was before the arrival of a competing battery that might be as good or even better, designed jointly by the Massachusetts-based company A123 Systems and the German company Continental A.G. “We’re inventing and creating on the critical path,” Turner said. He was using the industry jargon for the countdown to production, when time is money and delays can cost millions. “I’ve got guys trying to release things before they’re actually invented.

Comments (16 Responses so far)

  1. […] of all we need to understand that this is a life threatening crisis and adobt the model GM has with their new Volt project described by Scott Karp: Bet everything on beating this by defining radical new business models and new ways of doing media […]

  2. Unfortunately, the analogy falls apart if you consider some of the press the Volt’s been getting since the Atlantic piece: It’s going to cost double what a Prius costs and will only get 40 miles on a charge. It’s innovative, but it’s more than likely DOA. http://wheels.blogs.nytimes.com/2008/07/14/1-volt-or-2-priuses/?hp

  3. This is a very simplistic account of the race to build a plug-in hybrid. If oil prices had remained where they were, and/or batteriy technology had not made its substantial (but hardly revolutionary) gains, there would be no ability to “innovate.” GM is hardly innovating anything : serial hybrid technology has been commercially available for the past 60 years in diesel/electric locomotives - the
    reason it was never feasible for cars was simply cost - economically, it made no sense, and there wasn’t any other reason to avoid crude oil either.
    It’s only news to the technology-challenged media.
    It’s always fun to watch some logic-imparired journalists try to make a point using faulty and inaccurate data. So far, last wek at least a dozen media outlets reported as news a decision that GM had made 4 months ago for the Volt, in public, and then provide a reason that was media-manufactured
    and typically brainless, despite GM having explained exactly why the decision was made. As far as I can tell, you’ll be far better informed if you cancel your newspaper subscription and stay away from CNN and the nightly news programs. They are totally pathetic.

  4. Dan,

    Actually, the analogy holds up just fine — success with such a revolutionary goal is not guaranteed, and is more than likely against the odds. If GM fails, that doesn’t invalidate what they tried to do. (Makes a less inspirational story, sure…)

    The alternative for GM was to continue it’s long, so fade from relevance. Same for newspapers.

  5. I agree with you Scott; I just attended the BlogHer conference in SF and GM was a sponsor. They are everywhere in social media these days and they aren’t fooling around - these people are on a mission!

  6. […] What The Newspaper Industry Could Learn About Do Or Die Innovation From General Motors | Publishing … Quote: For newspapers (who are seeing their market capitalizations free-falling), a lesson in burn-the-rule-book transformation might come from an unexpected source: General Motors. (tags: newspapers publishing media) permalink | categories: All other | Time posted: 12:34 am on Tuesday, July 22nd, 2008 […]

  7. […] Problem of Wanna Scott Karp is a famous blogger. I am not. But, his post on the struggles of the newspaper industry, and how this relates to GM’s last ditch effort to […]

  8. […] QUE É que os jornais podem aprender com a General […]

  9. […] What The Newspaper Industry Could Learn About Do Or Die Innovation From General Motors. Scott Karp says what’s good for GM — throwing out the rule book and betting the farm on radical reinvention — is good for newspapers. […]

  10. […] Stephen Baker raises the remarkable specter of artificial intelligence editing. Most provocatively, Scott Karp draws a parallel between what General Motors is belatedly trying with its groundbreaking Volt electric […]

  11. […] connecting ‘we-think’ with ‘gotta-think’ Scott Karp is definitely onto something with What The Newspaper Industry Could Learn About Do Or Die Innovation From General Motors. […]

  12. Scott Karp is definitely onto something.

    There may be nothing particularly innovative about the Volt and it may well become a glorious failure, but it’s the fact that after so many years of the closed model of leadership, GM has recognised that its only future lies in a far more alert, open and participative approach to business and innovation.

  13. Scott, I see where you’re going with this but I’m with Dan on some negative press about the Chevy Volt. Moreover, this week’s press including Reuters suggest that while GM may not go bankrupt, analysts from Moody’s may drop the auto maker’s stock to junk status.

    The newspaper industry should look at Chrysler or Ford for analogy, not GM.

  14. We agree with you fully… unfortunately for the newspapers, they’re most likely going to have to become (if not fully) mostly digital. Perhaps they could do something like what Amazon is doing with their books - the Kindle device and eboooks? Imagine if every businessman had a little device solely dedicated to the news - your daily newspaper. Granted people can look up news every day on their cell phones/pda’s but this could be something revolutionary and a far better way to view a newspaper — this is how they need to think if they want to survive!

  15. I think this was a great analogy for the newspaper industry. It seems like newsmen have mostly stayed the same and mostly kept the same readers. Without innovating to embrace the Internet - let alone social media - a lot of the news industry seems to have fallen woefully behind the times.

    While commenting has been encouraged amongst many Web sites (The Lawrence Journal World and Washington Post for instance), how many have gone farther to create an environment to use their readers as reporters? Some of the most popular “news” sources are run by average Joes with a powerful network of connections. Obviously, standards of journalism and truthiness must be integrated into such a venture, but why not at least establish a “wiki” addition on news sites to beta test how such a venture could work?

  16. Ari & Dan are, I think, missing the point of the analogy: the market for news has shifted and the business model that newspapers have operated on for the past couple of centuries is clearly no longer valid.

    Newspapers are almost universally trying to preserve their old business model and “trim the fat” - this is a downward spiral that has no possible endpoint except extinction.

    It’s far better to be like GM, to take risks and innovate and spend money and try to find out where the market has gone, than it is to simply try to preserve the old, broken model.

    The good/bad news about GMs car is irrelevant. Their innovating, which means they’ll last longer than the companies giving them bad press.

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